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Welcome to Q WINE

“The quest for quality is the basis for all winemaking decisions.”

TERMS & CONDITIONS

TERMS AND CONDITIONS

SUPPLY OF LIQUOR TO MINORS

We cannot supply wine to minors. You must be at least 18 years old to use this wine purchase facility in New Zealand. It is illegal to purchase wine if you are under the age of 18 and it is illegal to provide false details to purchase wine. Other age limits may apply in countries outside of New Zealand.

OUR PAYMENT, PRICING & CURRENCY POLICY

Payment is by Direct Credit, Visa and MasterCard credit card only. We do not accept debit card payment. All prices displayed on this site are in New Zealand Dollars and include GST. We make every effort to ensure prices are correctly displayed on our site, but reserve the right not to proceed should an item have an incorrect price. If an item has an incorrect price we will advise you and provide an option to continue at the correct price or to cancel your order. Upon completed purchase you will receive an invoice confirming applicable charges which will appear on your bank statement as Q WINE.

YOUR PURCHASE SECURITY

Q WINE strive to protect the security of the customers' personal information, including credit card information. Customers' credit card details do not get processed or transmitted through or via the Q WINE website; all transactions are processed through a secure payment service provider, Direct Payment Solutions (DPS). DPS hosts and manages the payment page. All transaction sessions are stored and processed in encrypted strings. Customers' credit card details are not held by Q WINE and cannot be accessed by Q WINE staff. However they may be held by DPS (review their Priivacy Policy).

OUR DELIVERY TERMS

Delivery within New Zealand is charged based on a minimum 12 bottle order regardless of orders less than 12 bottles. Wine will be dispatched within 2 working days of credit card funds being authorised or internet banking payment being made. Delivery is via courier and may take up to a further four working days to arrive. Q WINE cannot guarantee the precise date and time of delivery. Signature on delivery is required unless permission to leave is given at the time the order is placed.

We recommend and prefer “nzwinehome” for international door-to-door freight. Details on door-to-door freight charges and terms may be found on their web-site at www.nzwinehome.co.nz. Q WINE is not responsible for taxes, duties, fees or additional charges that may be charged for international shipments. For more information on international freight, please enquire through jules@qwine.co.nz.

OUR RETURNS POLICY

All claims for non delivery, short delivery or damage should be made as soon as possible by telephone or email. Every effort is made to ensure the wine you order from Q WINE reaches you in top condition. If you are not happy with the product, please contact us before returning any goods. Any wine you return must be packaged carefully to avoid damage in transit. Faulty product will be replaced, if possible. if replacement is not possible we will refund the item in the same form that payment was made. Product is insured by us and our courier up to delivery at your shipping address only. We are not responsible for damage or theft of product once delivered.

PASSWORD CONTROL

Customers are responsible for all actions taken with their user name, email address and password. Q WINE recommends that customers do not divulge their password to any third parties. if a customer elects to share his/her user name, email address and password or other information with third parties, the customer is responsible for all actions taken with this information. Forgotten password emails will be sent to the customer's email address, and it is the customer's responsibilty to protect this email account.

OUR PRIVACY STATEMENT

We respect and will protect your privacy.  Information supplied to us will only be used to process your order. Any personal information you have supplied to us will NOT be made available to another organisation without your authority. You may receive emails from us from time to time about us or our products. If you do not want to receive emails from us please tell us by email to jules@qwine.co.nz with “unsubscribe” in the Subject line